We regularly hear about the marvels of artificial intelligence:
- Robots that can play the violin
- Self-driving cars
- Go programs that can defeat the best humans
But beyond those “gee whiz” accomplishments, we might not be aware of the hidden AI transformation quietly happening inside many leading companies. This revolution might not be getting much media coverage, but it is no less profound.
What’s it all about? Let’s start by discussing the very ways in which companies do business.
In the past, firms relied on business processes based on myriad rules, standards and key performance indicators (KPI)s. For years, this approach was sufficient to help increase efficiency and cut costs.
However, markets have grown increasingly dynamic, leaving many companies with rigid operations that put them at a distinct disadvantage. By the time those organizations have implemented changes, the market (and customers) may have already moved on.
To gain agility, some leading companies use AI to migrate their business processes from rules-based systems to more flexible, outcome-driven approaches.
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By Chung-Sheng Li,
Global Research Artificial Intelligence Lead, Accenture Operations
Content first published on Accenture.com.