OEE: Case Study: An operations strategy for growing success.


A UK-based specialist lender was looking to treble its balance sheet while delivering sector-leading cost-to-income ratio as part of its five year plan. OEE Consulting was asked to build an operating model to achieve the bank’s targets, with a focus on creating an operations function to support business growth.read more

MCA announces finalists for 2019 consultancy awards


The MCA, the Management Consultancies Association, is delighted to announce that 40 of the UK’s leading consulting firms have been shortlisted in the MCA Awards. PwC lead with 11 finalists, followed very closely by EY with 9 and Coeus Consulting with 7. The UK’s specialist SME consulting firms are well represented this year, with 22 firms making it through to the interview stage. Every year the MCA Awards provide a unique opportunity to see the work that consultants are producing across the country for both the public and private sector, providing value to the UK economy and wider society. Finalists have been recognised for the challenging issues and projects they have completed with positive client feedback and support. Many big name firms and organisations are represented in the work carried out by consultancies this year including Network Rail, Dixons Carphone, Transport for London, the NHS, E.on, Thomas Cook Money and Central Government.
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OEE: OEE Consulting merges with Webhelp's digital subsidiary gobeyond


OEE Consulting, one of UK’s larger independent consultancies specialising in operations and customer excellence, has been picked up by French multinational Webhelp. The BPO provider will merge OEE Consulting with its relatively new consulting subsidiary gobeyond, creating a consultancy with more than 300 consultants.read more

OEE: 85% of consumer interactions will be non-human by 2020. What else does the future have in store?


The customer-centric organisations of today are already keenly aware of the digital revolution, which has transformed conventional business models while empowering customers. Over the last decade, customer experience (CX) has drastically changed with the introduction of several opportunities for customers to interact, engage and transact with brands at their convenience across multiple channels.read more

OEE Consulting joins the MCA


The Management Consultancies Association is delighted to announce that OEE Consulting is the latest management consulting firm to join the Association.

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OEE: Future of Service


OEE Consulting's annual conference at America Square in London was attended by over 160 people this year. Andrew Neil hosted the event and challenged the audience whether their businesses were ready to cope with the changes ahead. read more