Capgemini: Fintech won’t be the end of the big banks. Tech-fin might be


Google, Amazon and Facebook (GAF), to name a few, could become significant in the retail banking space; where decreasing consumer loyalty is driving firms to become more customer-centric, in a bid to improve retention. Whereas Fintechs don’t have the size or capital endowment to seriously threaten the big banks, Tech-fins certainly do. In this case, size very much more

CEB: Gartner Completes Acquisition of CEB


Gartner the world’s leading information technology research and advisory company, announced today that it has completed its acquisition of CEB, the industry leader in providing best practice and talent management more

CEB: Gartner to Acquire CEB


Gartner, Inc., the world's leading information technology research and advisory company, and CEB Inc., the industry leader in providing best practice and talent management insights, today announced that they have entered into a definitive agreement whereby Gartner will acquire all of the outstanding shares of CEB in a cash and stock transaction valued at approximately $2.6 more

Deloitte: What a year! Let's #LookAgain at 2016


Our brand got a makeover. We took the Road to Rio. We partnered up with Apple, and more. Here's a look back at just a few of our highlights from 2016. Thirteen years. That's how long it's been since Deloitte refreshed its brand. It was 2003. Phones with cameras were a novelty. Apple introduced iTunes. Facebook didn't more

UK consumers now expect omni-channel customer service


The world of customer service is changing, with most queries and complaints now dealt with on email or phone, with a face to face meeting unlikely to be an option for the vast majority of complainants. The instantaneous nature of email and social media means that people expect a higher level of customer service, and demand resolutions to any issues promptly: 25% of survey respondents had their most recent complaint solved within a day which shows that the bar for quick, agile and effective solutions is getting higher. read more

Stephen archer, Director, Spring Partnerships comments on implications of Brexit for small businesses


Stephen Archer, Director of business strategy and leadership consultancy Spring Partnerships says, “For small business the only concern should be around exchange rates and perhaps a short term recession. A recession, if there is one, will not appear until later this year. Business will carry on as usual, ignore the irrational sentiment of the London markets. SMEs dominate the UK economy and will sustain the economy, as they will across more