From watchdogs of industry to consumer champions...

PA Consulting, the innovation and transformation consultancy, today launches a report on the future of UK regulators. In the climate of fake news, consumer power, and rapidly evolving consumer expectations, the report identifies the need for regulators to remodel themselves as consumer champions, whilst continuing to fulfil their statutory duties.

The report, Re-thinking Regulators, is based on interviews with over 2,000 consumers, 500 regulated business, and 30 regulators. Key findings include: