NEW YORK and BOSTON – The ways enterprises buy and receive services to augment their operations are undergoing unprecedented change, according to a new research study sponsored by Accenture (NYSE: ACN) and published by industry analyst firm HfS Research. The report finds that while cost effective business services will always be important, achieving the next threshold of value creation is dependent upon transitioning to the emerging “As-a-Service Economy.” In this model, value is delivered via on-demand, highly scalable plug-and-play services that impact business outcomes. Simplification is king – eliminating complexity, poor processes and manual intervention in favor of working smarter through simplified, but intelligent operations.


According to the report, “Beware of the Smoke, Your Platform is Burning,” which is based on a survey of 716 enterprise service buyers, advisors and service provider executives, 53 percent of senior executives view As-a-Service as critical for their organization, yet 68 percent of enterprises report that their core enterprise processes will not be delivered As-a-Service for five or more years.