Frost And Sullivan: Boom in Mobile E-Commerce drives businesses to enhance platforms through IoT and Predictive Analytics


With the explosion of mobile e-commerce, the number of online communication channels and the volume of customer data is multiplying, prompting software developers to design platforms that can collect and analyze data from all channels. The technologies that will best empower businesses to improve their mobile e-commerce communications and transactions include Big Data analytics, the Internet of Things (IoT), omni-channel communications and ad predictive more

IBM: General Motors Brings IBM’s Watson Into Its Vehicles


New version of OnStar system to offer mobile-commerce services beyond navigation and entertainment. General Motors Co. is enlisting digital smarts from International Business Machines Corp.’s Watson artificial intelligence technology in an effort to leapfrog other tech companies angling for a role inside the more

Going global, or heading home—time for Spanish firms to place their bets


When the economic crisis of the late noughties sent shockwaves through Europe, many of the continent’s inhabitants steeled themselves for an undefined period of monetary gloom; ruminating on the dizzying escalation of house prices, and merrily blaming bankers for most of life’s ills. In Spain, however—beleaguered business owners weren’t content to let a tiny hiccup like an economic meltdown crush their dreams of growth and prosperity. With the domestic economy looking wholly uninspiring, a handful of innovative clients echoed the entrepreneurial spirit demonstrated by Spanish explorer, Juan Díaz de Solís, in 1516—and set sail for Latin American shores.

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Cognizant Named to “Winner’s Circle” for Intelligent Automation in New HfS Research Report


Cognizant today announced it has been named to the “Winner’s Circle” in the new HfS Research Blueprint Report: Intelligent Automation 2016 for its vision and investment in the evolution of intelligent automation, its automation tools and platforms strategy, and delivery of services. HfS Research is a leading independent global analyst firm for the business and IT services industry. read more

OEE Consulting joins the MCA


The Management Consultancies Association is delighted to announce that OEE Consulting is the latest management consulting firm to join the Association.

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Consulting firms report on the early impact of Brexit


The Management Consultancies Association (MCA) has released the findings of its first quarterly member survey on the impact of the UK’s decision to leave the European Union. Consulting firms are already reporting adverse effects and are calling for clarity on the Government's Brexit intentions.

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EY:  EY achieves strong growth


EY, the professional services firm providing assurance, tax, transaction and advisory services, has reported UK fee-income growth of 7% to £2.150 billion for the year ending July 1, which is up from £2.010b in the previous year. read more

Is the tide turning in the German consulting market?


The overarching narrative within the consulting market over the last decade has been about the inexorable decline of traditional strategy consulting, and of a more practical, implementation-focused brand of consulting emerging in its place

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France’s leading customer service consultancy and Think Tank, Academie du Service, opens for business in the UK


London, - France’s leading customer service consultancy and Think Tank, Academie du Service, has opened for business in the UK with the launch of a White Paper on service culture, employee engagement and customer satisfaction, entitled “The UK and Services: the Service boost to the Bottom Line” with case studies from Decathlon, Rajapack, Eurostar, QVC and Trentbarton.

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Capgemini UK plc: Ad-blocking and the future of mobile advertising


While scrolling through my phone trying to read the news one morning this week, I almost lost count of the number of ads my eyes glanced at. It’s no doubt that it can often feel quite overwhelming; the level of information fatigue people experience these days is greater than ever more

Informed Solutions scores double success in top women’s IT awards


Leading UK IT consultancy, Informed Solutions, have received two finalist nominations in the prestigious national Women in IT Awards. Global CEO Elizabeth Vega has been shortlisted for the Business Role Model of the Year Award, while Technical Consultant Lizzie Stutchbury is shortlisted for the Rising Star of the Year Award. read more

UK consumers now expect omni-channel customer service


The world of customer service is changing, with most queries and complaints now dealt with on email or phone, with a face to face meeting unlikely to be an option for the vast majority of complainants. The instantaneous nature of email and social media means that people expect a higher level of customer service, and demand resolutions to any issues promptly: 25% of survey respondents had their most recent complaint solved within a day which shows that the bar for quick, agile and effective solutions is getting higher. read more

Equiteq sells SAP data management consultancy to SNP AG


Equiteq, a consulting sector M&A specialist, is pleased to announce the sale of Harlex Management Ltd (“Harlex Consulting”) to SNP Schneider-Neureither & Partner AG. Equiteq acted as exclusive financial advisor to Harlex Consulting. The transaction completed on October 1, 2016. read more

What are the 99 Essential Business Questions?


Seven authors with more than 200 years of combined professional experience as management consultants, leaders and directors convened at the Institute of Directors in London for the official launch of their new book: The 99 Essential Business Questions on Tuesday 27th September. read more